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Onsite/Remote Support
An onsite and remote support service providing fast reliable solutions for your bussines IT problems.
With 10 years experience supporting IT systems big and small, home and corporate, I can provide the solution to your IT support problems. Specializing in Internet technologies in particular their application in small companies and recuitment businesses.

   
   
Simple Pay as you Go Support

I have learned over the years that providing good, reliable support solutions means I do not need to charge support retainer fees or tie customers into exclusivity contracts to maintain my customer base. I am confident that the quality of work I do and the reliable services I provide will keep customers coming back to me long after any contracts would need renewing.
With small companies in particular, controlling the IT spend is vital so I have put together my entry level support package as follows;

Support for entire Microsoft product range, Redhat Linux, ADSL and Internet connectivity, Mail Issues etc.
Onsite support is charged to the nearest 15 minute increment so you don't pay any minimum call out charges
Free usage of Remote Access Helpdesk system
Guaranteed 4 hour onsite response time (most support calls are serviced within 30 minutes)
Most issues resolved in a single visit
Estimates of costs involved are given at the earliest opportunity
From
£40.00*
per hour + billed to nearest 15 mins
Outsourced IT services

For many small companies, employing someone onsite full time to do certain IT functions can be far too costly. The result is that critical functions like data backups and customer correspondence can end up simply not being done. As a solution to this problem I have developed a range of products and services which can be provided to customers on an outsourced basis at far lower costs than a full time member of staff is likely to cost. The services I am able to provide include the following;

Bulk mailer system operating full closed loop/double opt-in subscription system designed to be able to deliver around 4 million legitimate customer e-mails per day(No unsolicited mail is tolerated on this service)
Windows Terminal Services based remote workstation (provides a central workstation computer that can be accessed from anywhere in the world using standard Remote Desktop Protocols
ADSL Internet Access Provisioning
Remote tape backup facility (requires SDSL line on client side)
Remote helpdesk System
Hosted Customer Relationship Manager Systems (Total Contacts Management)
Contact me for further details
Virtual ISP Services

In addition to outsourced services I provide a range of Virtual ISP operations. I can manage your domain name registrations, DNS Nameservers and Zone files to Internet Standards. You can be confident that your mail and web presence is managed by someone with years of experience of providing secure, reliable Internet Services. Just like my support arrangements I do not believe in tying people to a service provider. All customer domain names are held and managed in escrow and will at all times be handed over or released upon the request of the legitimate domain owner.

Domain Name Registration (.co.uk £3.68 + Vat per year)
DNS Nameservers and Zone file management
Mail Anti-Virus and Anti Spam scanning (£36.50 + Vat per year per domain)
Mail Post Office Services (£90 + VAT per year)
Configuration of Office PC's to use ADSL and load balancers (Routers from £23.98 + VAT)
Web Hosting Services (£90 + VAT per year)
Bulk Mail Services
Remote Support Helpdesk
Contact me for further details
* + VAT where applicable.

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